At Cabana Club Eu, we strive to make every shopping experience special for our customers. Whether you’re a first-time buyer or a loyal returning customer, we want you to feel valued and appreciated. That’s why we aim to include free samples with eligible orders and offer free gifts when applicable, subject to availability and promotional terms.*
However, we understand that sometimes things don’t go as planned, and you might not receive the free samples or gifts you were expecting. If this happens, don’t worry—we’re here to help!
In this blog, we’ll explain why this might occur, what you can do about it, and how we’re working to ensure your satisfaction.
Why Free Samples and Gifts Matter?
Free samples and gifts are more than just a nice bonus—they’re a way for us to show our appreciation and introduce you to new products. For many customers, free samples are an opportunity to try something new without committing to a full-sized purchase.
Free gifts, on the other hand, are often tied to promotions or special offers, adding extra value to your order. These little touches are part of our commitment to creating a positive and memorable shopping experience.
Why You Might Not Receive Free Samples or Gifts
While we do our best to include free samples and gifts with eligible orders, there are a few reasons why you might not receive them:
- Availability: Free samples are offered while supplies last. Due to high demand or supply chain limitations, availability may vary. We recommend ordering promptly to ensure you receive samples.
- Coupon Not Applied: Free gifts are often tied to specific promotions or coupon codes. If you forget to apply the coupon code at checkout, the free gift may not be added to your order. Always double-check that your coupon code is entered correctly before completing your purchase.
- Substitutions or Cancellations: In some cases, we may need to substitute or cancel free samples or gifts due to unforeseen circumstances, such as product discontinuation or quality issues. While we try to avoid this, our priority is to ensure that every item you receive meets our high standards.
- Order Size or Eligibility: Some promotions may have specific terms and conditions, such as a minimum order value or eligibility requirements. If your order doesn’t meet these criteria, you may not qualify for the free gift or sample.
- Human Error: While we maintain accuracy, errors may occur. If a free sample or gift is missing from your order, please contact customer service within 14 days, and we will either ship the missing item or provide a refund for its equivalent value.
What to Do If You Don’t Receive Free Samples or Gifts
If you didn’t receive the free samples or gifts you were expecting, don’t worry—we’re here to help! Here’s what you can do:
- Check Your Order Confirmation: Start by reviewing your order confirmation email. This will show you what items were included in your order, including any free samples or gifts. If the free item is listed but wasn’t included in your package, let us know so we can investigate.
- Verify Your Coupon Code: If you were expecting a free gift, double-check that you applied the correct coupon code at checkout. If you forgot to apply the code, contact our customer service team to see if we can still honor the promotion.
- Contact Customer Service: If you believe there’s been a mistake or if you have any questions about your order, please reach out to our customer service team within 14 days of receiving your package. You can contact us via email at info@cabanaclub.eu, by phone, or through the live chat feature on our website. Our team is available to assist you and will do everything we can to resolve the issue.
- Provide Feedback: We value your feedback and use it to improve our processes. If you didn’t receive the free samples or gifts you were expecting, let us know so we can address the issue and prevent it from happening in the future.
How We’re Improving
At Cabana Club EU, we’re constantly looking for ways to enhance your shopping experience. Here are some of the steps we’re taking to ensure you receive the free samples and gifts you’re expecting:
- Better Inventory Management
We’re working to improve our inventory management system to ensure we always have a variety of free samples available. This includes monitoring stock levels and replenishing popular samples more frequently.
- Clearer Promotional Terms
We’re making our promotional terms and conditions clearer so you know exactly what to expect. This includes providing detailed information about coupon codes, eligibility requirements, and any restrictions that may apply.
- Improved Order Verification
We’re implementing additional checks during the packing process to strive for accuracy in including free samples and gifts with every eligible order.
- Improved Communication
We’re committed to keeping you informed every step of the way. If there are any changes to your order, such as a substitution or cancellation of a free sample or gift, we’ll let you know as soon as possible.
Our Commitment to You
At Cabana Club EU, your satisfaction is our top priority. We understand how disappointing it can be to not receive the free samples or gifts you were expecting, and we’re committed to making it right. Whether it’s resolving an issue with your current order or improving our processes for the future, we’re here to ensure you have a positive shopping experience.
If you ever have any questions or concerns, please don’t hesitate to reach out to our customer service team. You can contact us via email at info@cabanaclub.eu, by phone, or through the live chat feature on our website. We’re always happy to help!
Final Thoughts
Free samples and gifts are just one of the many ways we show our appreciation for your support. While we do our best to include them with eligible orders, we understand that sometimes things don’t go as planned. If you ever have an issue with your order, please let us know so we can make it right. Your feedback helps us improve, and we’re committed to providing you with the best possible shopping experience.
Thank you for choosing Cabana Club EU. We appreciate your support and look forward to serving you again soon!
Compliance Disclaimer
Free samples and gifts are subject to availability and promotional terms. While we strive to include them with every eligible order, they cannot be guaranteed unless explicitly stated in the offer details. .
